Privacy Policy
Last updated: 2025-08-12
Introduction
At Alquilame.io, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our rental management platform.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our service, you acknowledge that you have read and understood this privacy policy.
Data Controller
Alquilame.io acts as the data controller for personal information processed through our platform.
Information We Collect
Personal Information
We may collect personally identifiable information, including but not limited to:
- Business name and contact information
- Email address and phone number
- Payment and billing information
- Product and service listings
- Customer communication data
Usage Data
We automatically collect information about how you use our service, including:
- IP address and browser type
- Pages visited and time spent on our site
- Device information and operating system
- Referring website and search terms
How We Use Your Information
We process your personal data based on the following legal bases under GDPR:
Contractual Necessity (Article 6(1)(b) GDPR)
- To provide and maintain our service
- To process transactions and payments
- To manage your account and reservations
Legitimate Interest (Article 6(1)(f) GDPR)
- To improve our platform and user experience
- To prevent fraud and ensure security
- To analyze usage patterns and optimize performance
Legal Obligation (Article 6(1)(c) GDPR)
- To comply with legal obligations
- To respond to legal requests and prevent illegal activities
Consent (Article 6(1)(a) GDPR)
- To send marketing communications (with your explicit consent)
- To use analytics and tracking cookies (with your consent)
- To personalize your experience based on your preferences
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit consent
- To trusted service providers who assist in our operations
- When required by law or to protect our rights
- In connection with a business transfer or merger
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure servers and regular security audits
- Access controls and authentication
- Regular security training for our team
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please see our Cookie Policy.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Account Data: Retained while your account is active and for 3 years after account deletion for legal compliance
- Reservation Data: Retained for 7 years for tax and accounting purposes
- Analytics Data: Anonymized after 26 months in compliance with Google Analytics data retention
- Marketing Consent: Retained until you withdraw consent or for 2 years of inactivity
- Support Communications: Retained for 3 years after the last interaction
Your Privacy Rights Under GDPR
As a data subject under GDPR, you have the following rights regarding your personal information:
Right of Access (Article 15)
Request a copy of your personal data and information about how we process it
Right to Rectification (Article 16)
Request corrections to inaccurate or incomplete personal data
Right to Erasure (Article 17)
Request deletion of your personal data under certain circumstances
Right to Restrict Processing (Article 18)
Request limitation of processing of your personal data in specific situations
Right to Data Portability (Article 20)
Request transfer of your data to another service provider in a structured, machine-readable format
Right to Object (Article 21)
Object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent (Article 7)
Withdraw your consent at any time where processing is based on consent
Right to Lodge a Complaint (Article 77)
File a complaint with your local data protection authority
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Privacy Requests: privacy@alquilame.io
Data Protection Officer: dpo@alquilame.io
Subject Line: GDPR Data Subject Request - [Your Request Type]
Third-Party Services
Our platform may integrate with third-party services such as:
- WhatsApp Business API for customer communications
- Payment processors for transaction handling
- Analytics services to improve our platform
- Cloud storage and hosting providers
These services have their own privacy policies, and we encourage you to review them.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: oscar@alquilame.io
Website: https://alquilame.io